If you would like to request a spare part within the two-year warranty period, then please click on "Spare Parts Warranty Request".
If your product is older than two years and you would like to order a spare part, then please select "Chargeable Spare Parts Order".
For general product advice and other matters related to your Pro Gamersware product, please select "General Service and Product Support".
Spare Parts
Warranty Request
Original Order Number *
Purchase Date *
Problem Description *
Pictures/Videos *
Invoice *
Where did you buy your chair? *
Batch Number - This number is available under the seat on a fabric label.*
Chair Brand *
Chair Model *
Chair *
Required Parts *
Salutation *
Surname *
First name *
Street *
Street Number *
City *
State *
Postcode *
Country *
Email *
Phone Number*
Important Information
1. Warranty entitlement
Please note that you can only use this form to request a spare part for a product that you have purchased within the last 2 years. If the warranty period of 2. years has already expired, please be so kind to order required spare part here.
2. Obligatory product info
For spare part request, please indicate the full product name (brand, model, edition, color etc.).
3. Proof of purchase
In case of warranty request, please include any proof of purchase (invoice, order confirmation etc.).
4. Order updates
After receiving your request, we will inform you about the status of your request by e-mail.
Please understand that we need some time to process your request.
5. Part Selection
Chargeable
Spare Parts Order
Salutation *
Surname *
First name *
Street *
Street Number *
City *
State *
Postcode *
Country *
Email *
Phone Number*
Additional Details *
Batch Number - This number is available under the seat on a fabric label.
Chair Brand *
Chair Model *
Chair *
Required Parts *
Important Information
Please note that there might be changes to your spare parts order. In this regard, you will be informed by e-mail in due time.
If you think that your request could be a warranty or guarantee case, please use the warranty form.
Processing Time
After receiving your spare parts order request and checking if required spare parts are in stock. We will forward you an automated order receipt confirmation with the request for payment.
Payment Methods
With your order confirmation you will also receive a link to the payment page, there you may check your order details and pay for your spare part via PayPal or by Credit Card. You may also request to pay via bank transfer.
We take security of your payment information very seriously and we only use a secure data processing.
Part Selection
To determine which spare part you need, please take a look at the spare parts matrix. Please note that all our chairs have the same spare parts structure and spare parts designation.
General Service and
Product Support
Salutation *
Surname *
First name *
Email *
Phone Number
Country *
Inquiry *